The IT department offers a sophisticated suite of infrastructure and systems that are integral to SEDCO Holding’s business objectives.
The IT team delivers shared services to enhance groupwide quality, efficiency and productivity, and creates technological channels of collaboration.
In 2018, the department delivered 27 projects for central departments and SEDCO operating companies with a high 87% satisfaction rating. Further, 100% of all Service Level Agreements (SLAs) with operating companies were fulfilled. A total of 41 projects were addressed during the year.
IT also led SEDCO Holding’s Digital Workplace Initiative. The digital environment integrates information, office tools and processes on a central platform remotely accessible round the clock via a secure VPN. The platform improves access to resources and encourages flexible work to boost productivity and agility.
Under the Digital Workplace Initiative, the team migrated SEDCO Holding’s IT infrastructure to the Microsoft Office 365 environment hosted on the Microsoft Azure Cloud. The move brought efficiency and compatibility benefits.
The Digital Workplace Initiative was complemented by a Business Intelligence platform that draws on operational data to deliver vital insights through easy-to-read dashboards. This empowers senior management to make informed, timely and accurate decisions.
Continual Group-wide cybersecurity assessments and vulnerability tests were conducted. SEDCO Holding and SEDCO Capital’s IT disaster recovery and business continuity plans were tested in line with CMA requirements.
The IT team completed value-adding projects for SEDCO Holding’s operating companies. It facilitated the development of AutoWorld’s IT strategy and infrastructure, and rolled out Oracle financial solutions to new group-owned or operated restaurants.
IT has also contributed to SEDCO Academy, the group’s learning and development platform. Office productivity tool training was conducted for 172 employees. Awareness campaigns were also carried out to train employees on cybersecurity practices in the face of evolving threats.