Information Technology provides a sophisticated suite of infrastructure and systems that help maintain quality, efficiency and productivity across all SEDCO operations. Group-wide shared services create technological channels of collaboration and are integral to achieving business objectives.
In 2019, SEDCO embraced the digital revolution and continued its Digital Workplace initiative to give employees an environment where they have all the tools necessary to effectively work anytime, anywhere. Several projects were completed as part of this initiative, including Office 365 applications.
Establishing a modern business intelligence platform was completed, creating Group performance dashboards. The department completed the development of a modernized real estate information system.
Other 2019 achievements included successfully testing the disaster recovery plans of SEDCO Holding and SEDCO Capital and assisting in the deployment of SEDCO Capital’s core investment system. An assessment of IT security was also conducted for SEDCO Capital.
For Elaf Group, HR and Payroll, employee self-service systems were introduced.
The IT team contributed to AutoWorld’s new IT roadmap and advisory services were provided to Alshiaka and Arabian Farms.
Cyber-security continued as a priority, with an awareness initiative highlighting the importance of knowledge and correct security practices. Also mySEDCO.com intranet was launched.
In total, IT Department completed 27 projects and a further eight projects are ongoing. Overall customer satisfaction was as high as 98%, having achieved 92% on-time resolution of user requests. Availability of the Group’s business systems came very close to 100%.
The focus of 2020 will be strategic systems such as decision support and business intelligence systems, with continued emphasis on Digital Workplace, cyber security, and process automation. Implementation of core operational systems for operating companies will also be prioritized.